Shipping policy

Thank you for shopping with ALEXIS RAEANN KIRSCH. We are committed to delivering your premium luggage and bag products in immaculate condition, with precise order fulfillment, and within dependable delivery timelines.

1. Order Processing Schedule

All orders are processed within 1-3 business days (excluding weekends and public holidays) following receipt of your order confirmation.Processing times may be extended during periods of high order volume. Customers will be notified promptly if there are any significant delays to order fulfillment.

2. Shipping Fees & Delivery Windows

Shipping charges for your order will be calculated and clearly displayed at the checkout page.
Estimated delivery windows:Standard Shipping: 15 business days
Delivery times are estimates only and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or public holidays.

3. Dispatch Confirmation & Tracking Access

Once your order has been dispatched, you will receive a shipment confirmation notification containing your order tracking information.Tracking details typically become available and updatable within 24-48 hours after shipment.

4. Shipping Address Accuracy Notice

Please ensure your shipping address is accurate and complete at the time of checkout.ALEXIS RAEANN KIRSCH is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address-related issue, additional reshipping fees may apply.

5. Shipping Exceptions: Lost & Damaged Items

If your package is confirmed lost in transit, please contact us within 7 days of the expected delivery date.
If your order arrives damaged, please contact us within 24 hours of delivery and provide clear photos of both the damaged items and the original shipping packaging.
We will review the situation promptly and work to resolve the issue as quickly as possible.

6. Luggage & Bag Care Instructions

All luggage and bag products should be used, cleaned, and stored according to the care instructions provided with each product. ALEXIS RAEANN KIRSCH is not responsible for damage caused by improper cleaning, improper storage, alteration, or misuse of the products.

7. Global Shipping & Customs Disclaimer

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

8. Customer Support Contact

If you have any questions regarding this Shipping Policy, please contact our support team:
  • Company Name: ALEXIS RAEANN KIRSCH
  • Email: info@kasanovapetlux.shop
  • Phone: + 213-456-7890
  • Physical Address: 3125 S Rainbow Blvd, Apt 7C, Las Vegas, NV 89146, United States